Your Data, Your Rights
Last updated: June 2025. We take your privacy seriously. This page explains exactly what data we collect, why we collect it, and how we keep it safe for every player in the Philippines.
When you register for a phpplay account, we collect the personal details you provide — including your full name, date of birth, email address, mobile number, and payment account details such as your GCash or Maya number. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and process your deposits and withdrawals securely. We also collect any information you submit when contacting our support team, updating your account profile, or participating in promotions. You are responsible for ensuring that all information you provide is accurate and up to date. Providing false or misleading information may result in account suspension and the withholding of any associated funds.
When you use the phpplay platform — whether on mobile or desktop — we automatically collect certain technical data to help us deliver a fast, stable, and secure experience. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and in-app actions such as bets placed or games launched. We use this data to detect unusual activity, prevent fraud, improve platform performance, and personalise your experience where applicable. We may also collect approximate location data based on your IP address to ensure compliance with Philippine gaming regulations. This technical data is never sold to third parties and is used solely for platform operation and security purposes.
All financial transactions on phpplay are processed through secure, regulated payment channels including GCash and Maya. We record transaction amounts, timestamps, payment method references, and transaction outcomes to maintain accurate account histories and comply with anti-money laundering (AML) obligations under Philippine law. We do not store full payment credentials such as PINs or passwords — these remain with your payment provider at all times. Transaction records are retained for the period required by applicable regulations and may be reviewed by authorised personnel in the event of a dispute or regulatory inquiry. If you believe there is an error in your transaction history, please contact our support team promptly so we can investigate.
phpplay uses cookies and similar tracking technologies to keep you logged in between sessions, remember your preferences, and analyse how the platform is used so we can continue improving it. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features are most popular and where users encounter difficulties, allowing us to prioritise improvements. We do not use advertising or retargeting cookies, and we do not share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain features of the platform.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request the deletion of your personal data held by phpplay. You may request a copy of the personal information we hold about you at any time by contacting our support team — we will respond within the timeframe required by law. If you believe any of your data is inaccurate or incomplete, you have the right to request a correction and we will update our records accordingly. You also have the right to object to the processing of your data for certain purposes, such as direct marketing communications. To exercise any of these rights, please reach out to us via the contact details provided on this page, and we will guide you through the process.
phpplay employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols, and sensitive account data is stored using strong encryption at rest. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all staff with data access are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations under the Data Privacy Act.
phpplay does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict data processing agreements. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts when required to do so by Philippine law or a valid legal order. In the event that phpplay undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with external advertising networks or unrelated third parties.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and regulatory obligations — typically a minimum of five years following account closure for financial and identity records. Data that is no longer required for legal, regulatory, or operational purposes is securely deleted or anonymised in accordance with our data retention schedule. If you request the deletion of your account, we will process your request and remove or anonymise your personal data, except where retention is required by law. Anonymised and aggregated data — which cannot be used to identify you — may be retained indefinitely for analytical and platform improvement purposes. For questions about specific retention periods, please contact our support team.
phpplay may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or an in-app notification. We encourage you to review this page periodically so you are always aware of how your data is being handled. Your continued use of the platform after any changes are posted constitutes your acceptance of the updated Privacy Policy. If you have any questions or concerns about this policy or how your data is processed, please visit our FAQ page or contact our support team directly.
Play with Confidence
We built phpplay for Filipino players who want a safe, fair, and transparent gaming experience. Your data is protected, your rights are respected, and our team is always here if you have questions. Ready to get started?